My ISP was having trouble so I decided to try and make a dent into the DVD backlog I have. I popped “Shark Tale” in and it started with some fluff for Madagascar - which is their next movie - and the Wallace & Gromit movie. I'd be interested in seeing both so I watched it anyway. And then to the movie itself.

Halfway through I manged to crash Nero and had to restart the DVD. Up pops the preview again and I go to flip to the menu or fast-forward but they've disabled both features. Excuse me? I paid real money for this and I don't expect to be forced to sit through ads again. What kind of idiot thinks up this kind of anti-feature.

Oh... speaking of shoddy customer service. Following on from Apple's blatant and possible illegal price fixing, I used their feedback form to ask why I couldn't access the Irish store. No answer a week later.